30-day money-back guarantee
Asteria Works, LLC offers a 30-day money-back guarantee for PlainBill Pro. If you are not satisfied with your purchase, you may request a full refund within 30 days of the order date. This policy does not limit any additional refund rights available under applicable law.
How to request a refund
Payments and refunds are handled by our Merchant of Record, Paddle. To request a refund, visit paddle.net and provide the email address and order details associated with your purchase. You may also use the customer-support link in your purchase receipt.
Cancellations
You can cancel your subscription at any time through the “Manage subscription” link in PlainBill. Cancellation prevents future renewals but does not automatically request a refund for an earlier charge. Submit a refund request separately within the 30-day period.
Processing
Approved refunds are returned to the original payment method. The time needed for the credit to appear depends on your bank or card provider. Paddle may contact you for the information needed to locate and verify the order.